5 years ago, most marketers decided that text message marketing and email marketing are dead. Social media was the new twinkle in every marketer’s eye and we put all the effort into growing our Facebook audience and building followers on Pinterest and Instagram.  In the years that passed by a couple of things have happened that has changed the online marketing landscape.

  1. Organic reach on Facebook has consistently gone down. Gone are the days when you could build a million followers and reach them through quirky FB posts
  2. People are slowly getting tired of online ads. Scams, potential election interference and the sheer creepiness of targeted ads have made people wary of them. 
  3. And most importantly, your customers and potential users don’t have the option to opt out of this barrage of online targeting. Its inescapable and does not provide a good experience for the customer.

Text Message Marketing  – Opt-in and Opt-out anytime

Text message marketing software gives people the power to opt in and opt out of the messages that they get from advertising. The same goes for email marketing. The unsubscribe button is the most powerful tool for the customer right now.

Text message marketing - sms opt-in

The last couple of years have seen the fast growth of email newsletters like Skimm for this reason. People can choose what they want to see and it is easy to opt out of the messages they don’t want to see.

The same thing is happening in Text message marketing. By the law of the land, you are required to ask permission from users before sending them opt-in marketing messages, and you also give users an easy option to opt out of text message marketing. 

With the power of text message marketing comes….

Responsibility of-course.

If you spam users with too many messages, they would unsubscribe. If your messages are not interesting, they would probably unsubscribe. So it’s on you to make sure that you define the right moments to reach out to the user and it is critical that you reach out with the right kind of text messaging. 

These are a couple of things to keep in mind when you invest in text message marketing:

  • Become mindful of the customer journey

All businesses have a different customer journey, For a gym, this would basically entail

The customer joining → the number of times he visits the gym in a week → the customer cancelling / the customer renewing membership.

Text Message Marketing

These are some of the touch points around which you could do text message marketing for small business. Most gyms would do 1 and 3 quite well but miss out on two. Asking the customer for feedback or nudging him to visit the gym if he has missed it for a couple of days are things that may help you avoid cancellation and increase customer retention.

What are the different stages of the customer journey in your business? What are some stages for which most people in your industry don’t do any marketing? Find it and use it to increase growth and retention of your customers

  • Push limited offers for a limited time

Most businesses make the mistake of pushing too many offers or pushing too few offers. If you push too many text message marketing offers, chances are that the customer will get fatigued and stop paying attention to the messages.

The right strategy would be to run limited-time offers 2-3 times in a year or depending on the customer journey in your industry.

For a gym, this would be – Beginning and end of the year where people are motivated to stick to their goals, summer time when customers who have kids have some time for themselves etc. Again, identifying different points in your customer journey becomes the core.

Text message marketing has been around for a long time and it feels like it is a getting a new resurgence with better technology that helps you do it faster, cheaper and more efficiently.