The 10 Best Blogs for Fitness Club Owners to Follow

Fitness club owners need to stay up to date on the latest trends, workouts, diets, and more. Get started with these 10 blogs that you should follow!

5 More Tips for Skillfully Collecting Customer Feedback

Collecting customer feedback is one of the most effective ways to understand and better serve your audience. Learn the best way to gather information with these 5 tips!

How to Optimize the Customer Journey at Every Step

Without a proper strategy geared at optimizing the customer journey, prospects and customers alike will fall through the cracks. Make sure you are putting your best foot forward by optimizing each step of the process with this helpful guide!

Fitness Club Spotlight: What Gym Owners Can Learn from Planet Fitness’s Success

Planet Fitness has made a name for itself by putting customer needs first and focusing on providing value at every turn. See what can be learned from their success when it comes to customer engagement and retention!

“What is Churn?” and other SMS Marketing FAQs, Answered

Curious about SMS marketing and have questions like "What is churn?" Look no further! We answer these frequently asked questions and more with our latest FAQ.

customer engagement strategy

Everything You Need to Create Your Customer Engagement Strategy

There has never been a better time to invest in customer engagement. See what you need to get started with this helpful guide on how to create a customer engagement strategy that works!

open rate

5 Strategies to Improve the Open Rate of Email and SMS Campaigns

Email and SMS are two of the best ways to effectively reach your customers. Make sure you are getting the most out of these campaigns by optimizing your open rate!

ABC Financial: Streamlined Services for Customer Success

ABC Financial has been helping health and fitness clubs since the early 80s to streamline their services for customer success. See what can be learned from 30+ years of crafting exception customer experiences!

How User Experience and Customer Experience Go Hand-in-Hand

Today, customers are beginning to expect a certain level of value to be delivered with each interaction with a company. See how user experience fits into the larger world of customer experience marketing and what it means for your next campaign.