AI-powered Omnichannel Inbox to Personalize Every Interaction
Handle every customer conversation from our AI-powered inbox. Gleantap connects SMS, email, calls, WhatsApp, and social DMs with complete customer profiles, so your team has the full context to respond faster and boost conversions.
Gleantap Delivers Real Business Outcomes
50%
Faster Resolution Time
95%
Conversations Handled by AI
<60s
Speed to Lead
Trusted By Leading B2C Brands
Manage Conversations From One Place
Gleantap centralizes conversations across email, SMS, Facebook Messenger, Instagram DMs, WhatsApp, and web chat into a single inbox.
Conversation History
See every message, call, and interaction a customer has had with your business across all channels.
Conversation Filtering
Tag and filter conversations by segment, campaign, or status to see relevant information faster.
Grouped Messaging
Send the same message to multiple customers in target segments at once.
Handle Every Inquiry and Book Appointments 24/7
Gleantap’s AI handles conversations across all channels, allowing you to respond to customer inquiries 24/7 with full context for faster conversion.
Multi-Channel Availability
Set up AI agents on your website chat, SMS, social media platforms, and inbox to respond to customers at any time of day.
AI Agent Training
Feed your AI agent with your knowledge base so it responds with the right context.
Smart Handoffs
Let AI handle routine tasks via web chat or voice calls, and route complex questions to the support team.
Contact Customers On Their Preferred Channels
Gleantap gives your support team tools to reach customers across multiple channels, handle questions faster, and prioritize tasks with contextual insights.
Task Assignment
Route conversations to specific people based on their expertise so customers get accurate responses.
Tagged Conversations
Create custom color-coded tags to categorize discussions by topic or issue type for easy retrieval.
Pre-Saved Response Templates
Build a library of pre-written SMS and email templates for frequently asked questions to respond faster.
Make and Track Every Call From One System
Gleantap’s built-in VoIP lets you call customers directly through your browser, mobile app, or physical IP phones.
Click-to-Call Functionality
Dial customers directly from their profile using browser-based calling, mobile app, or physical Yealink IP phones.
Automated Call Logging
Record every call and attach it to the customer profile for full context.
Call Forwarding and Routing
Forward calls to any number when your VoIP line isn’t answered.
See What’s Working Across Every Channel
Gleantap shows you how your customers engage with actionable insights. See which channels drive the most engagement and what you can do to improve your customer service.
Conversation Metrics
Track how many conversations your team handles and how quickly they respond to customers.
Team Activity Breakdown
See calls logged, messages sent, tasks completed, and appointments booked for each team member.
Custom Scorecards
Build custom dashboards with KPIs that matter to your business.
Frequently Asked Questions
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Optimize Your Customer Engagement With One Software
Gleantap gives you one platform to manage your marketing, sales, and customer service to provide unified experiences.
Omnichannel Inbox with AI Agents
Omnichannel Inbox consolidates all customer interactions across multiple channels into a single inbox, while our AI Agents handle routine questions and bookings 24/7.
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Reputation and Review Management helps you collect and manage customer reviews across Facebook and Google in one dashboard.
Learn MoreNever Miss a Customer Message Across Any Channel
Gleantap brings all customer interactions to a unified inbox, so your front desk support team has the right context to deliver personalized experiences at scale.
Never Miss a Customer Message Across Any Channel
Gleantap brings all customer interactions to a unified inbox, so your front desk support team has the right context to deliver personalized experiences at scale.