Blog
5 More Tips for Skillfully Collecting Customer Feedback
Collecting customer feedback is one of the most effective ways to understand and better serve your audience. Learn the best way to gather information with these 5 tips!
How to Optimize the Customer Journey at Every Step
Without a proper strategy geared at optimizing the customer journey, prospects and customers alike will fall through the cracks. Make sure you are putting your best foot forward by optimizing each step of the process with this helpful guide!
Fitness Club Spotlight: What Gym Owners Can Learn from Planet Fitness’s Success
Planet Fitness has made a name for itself by putting customer needs first and focusing on providing value at every turn. See what can be learned from their success when it comes to customer engagement and retention!
“What is Churn?” and other SMS Marketing FAQs, Answered
Curious about SMS marketing and have questions like “What is churn?” Look no further! We answer these frequently asked questions and more with our latest FAQ.
Everything You Need to Create Your Customer Engagement Strategy
There has never been a better time to invest in customer engagement. See what you need to get started with this helpful guide on how to create a customer engagement strategy that works!
5 Strategies to Improve the Open Rate of Email and SMS Campaigns
Email and SMS are two of the best ways to effectively reach your customers. Make sure you are getting the most out of these campaigns by optimizing your open rate!
ABC Financial: Streamlined Services for Customer Success
ABC Financial has been helping health and fitness clubs since the early 80s to streamline their services for customer success. See what can be learned from 30+ years of crafting exception customer experiences!
Upgrading your Bulk SMS Messaging Campaign in 6 Painless Steps
Getting your bulk SMS campaign exactly right can be difficult without the right approach. Thankfully, we walk you through exactly how to upgrade your campaign in 6 painless steps!
Fitness Club Spotlight: The Alaska Club
Every few weeks we take a look at different fitness clubs that are changing the game in regards to customer engagement and retention. Today we look at the uniqueness of the Alaska Club and what can be gleaned from over three decades of success!
ClubReady: Creating an All-in-One Fitness Solution
In the world of fitness, niche markets are typically the way to go. However, ClubReady has focused on finding a better way with their all-in-one solution. See what we can learn from their success and apply it to your own business today!
Short Message Service Marketing: The Key to Customer Retention
Mobile marketing is becoming a valuable component of customer retention marketing. See how to incorporate short message service marketing into your campaign and retain more customers than ever before!
Fitness Club Spotlight: Throwback Fitness
Our first Fitness Club Spotlight takes a look at NY-based Throwback Fitness, a company that has taken their customer’s experience to a whole new level. See what they are doing right and what best practices can be gleaned from their story!