Glossary
VoIP (Voice over Internet Protocol)
VoIP (Voice over Internet Protocol) is technology that enables phone calls over the internet rather than traditional phone lines. In a business context, it allows teams to make and receive calls directly from their CRM, browser, or mobile app.
Benefits for Customer-Facing Teams
- Call directly from the CRM with one click
- Automatic call logging and recording
- Calls tied to customer profiles for full context
- Work from anywhere — no desk phone required
- Lower costs than traditional phone systems
- Built-in analytics on call volume, duration, and outcomes
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