Retail CRM Software to Personalize Buying Experience
Gleantap helps you unify customer data across all your stores, identify buying behavior, and target the right shoppers with personalized campaigns.
Gleantap Delivers Real Business Outcomes
45%
Increase in Revenue per Customer
90%
Abandon Cart Recovery
100%
Improvement in NPS
Trusted by Leading B2C Retail Brands
Gleantap helps retail brands target the right customers, improve real-time engagement, and convert visitors to returning customers.
Tim M.
“Automates customer journeys and saves a lot of time, though campaign builder could be more intuitive.”
Jennifer B.
“We can keep our phone number while using SMS + CRM together. Integration with Mindbody is a huge plus.”
Sarah D.
“Excellent customer support. They resolved a time-sensitive segmentation issue quickly and efficiently.”
Manage Customer Data from a Single Dashboard
Gleantap stores customer data from all touchpoints. Know what customers bought, when they last shopped, and what they're likely to want next to target the right campaigns.
Customer Profiles
See complete customer data, including contact info, purchases, returns, and interactions, under one profile.
Pipeline Management
Create custom pipeline stages that match your sales process.
Cross-Location Tracking
Recognize every customer across all locations for accurate context.
Make Sure Every Customer Inquiry Gets Handled
Gleantap captures customer inquiries from your website, social media, and in-store interactions, then routes them to the right team member. Respond within minutes, handle special requests faster, and keep more customers coming back.
Customer Capture
Sync requests from website forms, social media messages, in-store signups, and your POS system into your CRM.
Real-Time Notifications
Alert your team instantly when a customer inquiry comes in so they can respond fast.
AI Triage
Let AI handle the first level of inquiry and automatically transfer to the right team as needed.
Launch Campaigns When Customers Show Buying Signals
Gleantap lets you set automation rules that launch campaigns when customers take specific actions in real-time.
Custom Trigger Rules
Define which customer actions should launch campaigns, from product purchases to website browsing to store visits.
Multi-Condition Triggers
Combine multiple behaviors into one rule to target by segments.
Trigger Frequency Controls
Set limits on how often the same trigger fires for individual customers to avoid over-messaging.
Manage Every Customer Interaction in One Place
Gleantap brings all customer conversations into one inbox. Give your team full context before they reply.
Multi-Channel Inbox
Manage email, SMS, Instagram DMs, Facebook Messenger, WhatsApp, and website chat from one unified inbox.
Conversation History
See every interaction with a customer across all channels and touchpoints attached to their profile.
Team Collaboration
Add internal notes, tag team members, and hand off conversations without losing context.
Target the Right Customers at the Right Time
Gleantap helps you run target campaigns based on visit patterns, behavior, and engagement levels.
Customer Journeys
Use pre-built journey templates for post-purchase follow-ups, re-engagement campaigns, win-back sequences, and new product launches.
Visual Campaign Builder
Create multi-step workflows with drag-and-drop logic, delays, and conditional paths based on customer responses.
Landing Pages
Build high-converting branded pages using ready-made templates within minutes.
Identify Customers Worth Targeting and See Where They Churn
Gleantap shows you which customers are your biggest spenders and where your revenue is coming from. Track purchase patterns, visit frequency, and customer lifetime value in real-time.
Sales Performance Metrics
Track team activity, conversion rates, response times, and win percentages across all stores in one dashboard.
Segment Analysis
View demographic breakdowns, purchase patterns, and visit frequency for any customer segment you create.
Custom Scorecard
Build custom reports that track any metric across multiple stores with table or trend views.
Track and Respond to Customer Reviews Across All Stores
Gleantap pulls reviews from Google and Facebook across all your stores into one dashboard. See what customers are saying, respond directly, and spot negative feedback before it spreads.
Multi-Platform Review Collection
Pull reviews from Google and Facebook automatically across all store locations into one dashboard.
Centralized Response Management
Respond to reviews directly from Gleantap without switching between platforms or location accounts.
AI Response Suggestions
Generate suggested responses to reviews with AI, then customize and send them through the platform.
Dozens of seamless integrations
The best software products play well with others. From data and metrics to marketing system and sales, we help you unify all your data to get a full overview of each and every customer.
Frequently Asked Questions
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Manage Your Entire Retail Business From One System
Gleantap helps you manage every step of your customer’s buying journey, tracks every customer interaction, and automates follow-ups.
Omnichannel Inbox with AI Agents
Omnichannel Inbox lets you manage patient conversations from SMS, email, Facebook, Instagram, WhatsApp, and web chat in a single inbox. AI Agents handle routine questions and appointment bookings.
Learn MoreMarketing Automation
Marketing Automation helps you create campaigns for new inquiries, recall reminders, and reactivation messages to lapsed patients.
Learn MoreSales CRM
Sales CRM provides unified customer profiles, pipeline visibility, and task assignment to increase conversion.
Learn MoreLoyalty & Gamification
Loyalty and Gamification let you create a reward system with points, badges, challenges, and tiered levels.
Learn MoreMost customers are leaving positive reviews across channels. Your brand reputation is strong and well-maintained.
Reputation Management
Reputation and Review Management centralizes reviews from Facebook and Google in one dashboard.
Learn MoreCreate Personalized Campaigns to Attract More Buyers
Gleantap retail CRM unifies customer data, automates follow-ups, and helps you build lasting customer relationships.
Create Personalized Campaigns to Attract More Buyers
Gleantap retail CRM unifies customer data, automates follow-ups, and helps you build lasting customer relationships.