Personalize Experiences to Keep Customers Engaged

Gleantap tracks customer interactions across every touchpoint and triggers personalized engagement based on real-time customer behavior. Build long-lasting relationships that motivate customers to stay.

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Leading Brands Increase Engagement with Gleantap

Customer Journey Orchestration

Deliver the Right Experience at Every Stage

Gleantap lets you build behavior-driven journeys that trigger based on how customers engage and respond, so every stage of the journey feels personal.

Recipe Library

Launch pre-built journey templates for welcome sequences, re-engagement flows, and win-back campaigns, or build your own from scratch.

Visual Flow Builder

Design multi-step journeys across email, SMS, and voice with a drag-and-drop interface.

Event-Based Triggers

Send the right message the moment a customer checks in, misses a visit, or hits a milestone.

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Omnichannel Inbox

Keep Customer Conversations Connected Across Every Channel

Gleantap pulls every customer conversation into a single inbox, so your team has the right context every time.

Unified Inbox

Manage conversations from SMS, email, WhatsApp, Instagram, Facebook Messenger, and web chat in one place.

AI Agents

Deploy AI that handles inquiries, attempts retention when a customer wants to cancel, and hands off to your team only when needed.

Real-Time Recognition

Match every incoming message to the customer's full profile instantly.

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Marketing Automation

Respond to Every Customer Action Before They Lose Interest

Gleantap lets you build automated workflows and follow-ups that trigger the right message based on customer behavior.

Event-Based Segmentation

Target customers based on shared actions, attributes, and behaviors.

Automated Follow-Ups

Trigger timely messages based on specific customer actions, like a check-in, a missed visit, or a purchase.

A/B Testing

Test different messages, subject lines, and send times to learn what drives the most engagement from each customer segment.

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Reviews and Reputation

Collect Customer Feedback to Improve Engagement

Gleantap automates review collection and centralizes feedback across every channel, so you always know what's driving engagement and what's pushing customers away.

Automated Review Campaigns

Send email and SMS campaigns that ask customers for reviews right after a visit or purchase.

Unified Review Dashboard

View and respond to all Google and Facebook reviews in one place.

NPS & Feedback Surveys

Run satisfaction surveys to collect direct customer feedback and track sentiment trends over time.

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Loyalty & Gamification

Make Every Visit a Rewarding Experience

Customers engage more when every interaction feels like it counts. Gleantap lets you build a full loyalty experience with points, challenges, and rewards that motivate customers to keep coming back.

Points & Tier System

Reward customers for visits, purchases, and milestones with a points system and tiered levels that keep them actively engaged with your brand.

Challenges & Badges

Create challenges that encourage specific behaviors and reward customers with badges when they hit their goals.

Customer Loyalty Portal

Allow customers to check points, track challenges, redeem rewards, and compete on leaderboards with friends.

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Engagement Analytics

Know What's Working Before Customers Go Cold

Most B2C brands only look at analytics after engagement drops. Gleantap gives you a real-time view of how customers are interacting with your brand across every touchpoint, so you can spot patterns early and act before interest fades.

Marketing Dashboard

See which days and hours drive the most engagement, which segments respond best, and how your reachable audience is growing over time.

Campaign Analysis

Track open rates, click-throughs, and responses by campaign so you always know which messages are resonating and which ones to drop.

Segment Reports

Measure which customer segments stay active, which ones are losing interest, and where engagement drops off.

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integrations

Dozens of Integrations

The best software products play well with others. From data and metrics to marketing system and sales, we help you unify all your data to get a full overview of each and every customer.

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Blog

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FAQs

Frequently Asked Questions

How does marketing automation increase customer engagement?

Marketing automation helps you track real-time customer behavior, send timely follow-ups, and personalize every stage of the customer journey. This allows you to deliver more value to the right customers. Gleantap is a marketing automation software built for B2C brands that manage millions of customers. Our platform gives you visibility into your journeys, interactions, content, and workflows, so you can personalize every aspect and increase engagement.

What is an engagement marketing platform?

An engagement marketing platform is a tool that helps B2C brands build personalized relationships with their customers through automated journeys, real-time triggers, and multichannel communication. Unlike traditional marketing tools that focus on one-off campaigns, it tracks customer behavior and responds to it continuously to keep customers active and connected to your brand.

How do you measure customer engagement?

You can measure customer engagement through behavioral metrics. This includes visit frequency, repeat purchase rate, email and SMS open rates, loyalty program participation, and how customers respond to automated journeys over time. The most useful indicators go beyond clicks and opens to show whether customers are consistently showing up and interacting with your brand.

How to build a customer engagement strategy?

Identify where customers disengage in their journey, map the key moments where a timely message would bring them back, and decide which channels they actually use. Then create touchpoints for each stage and track which ones keep customers coming back. Gleantap simplifies this by giving you behavior-based segmentation, pre-built journey templates, and real-time triggers in one platform. This way, you spend less time building the strategy manually and more time seeing it work.

EXPLORE USE CASE

Explore Other Use Cases

Improve Conversion Reduce Churn Win Back Customers Reduce No-Shows

Engage Customers to Drive Repeat Visits and Build Brand Loyalty

Gleantap helps you engage customers at every stage, orchestrate behavior-driven journeys, and personalize interactions across every channel, so they keep coming back.

Book a Demo Try it for Free

Engage Customers to Drive Repeat Visits and Build Brand Loyalty

Gleantap helps you engage customers at every stage, orchestrate behavior-driven journeys, and personalize interactions across every channel, so they keep coming back.

Book a Demo Try it for Free