Family Entertainment Center Software to Get More Customers Faster
Gleantap helps unify and track every guest interaction across every touchpoint, so you can deliver high-converting campaigns.
Gleantap Delivers Real Business Outcomes
100%
Increase in Party Bookings
3x
More Reviews Collected
23%
Increase in Repeat Visits
Built for Leading B2C Brands
Gleantap helps amusement parks, arcade centers, and other family entertainment centers track every visit, automate campaigns, and turn first-time guests into raving fans.
Tim M.
“Automates customer journeys and saves a lot of time, though campaign builder could be more intuitive.”
Sarah D.
“Excellent customer support. They resolved a time-sensitive segmentation issue quickly and efficiently.”
Jeronimo P.
“Very responsive support and stable platform. We’ve used it for years with no major issues.”
Track Every Interaction in One Place
Gleantap builds a complete profile for every guest. Every touchpoint gets stored, from their first inquiry to their latest visit, so your team never has to dig through multiple tools to find what they need.
Complete Guest History
See every booking, purchase, check-in, conversation, and campaign interaction on a single screen.
Associated Contacts
Link family members under shared memberships so your team sees the full household.
Cross-Location Tracking
Recognize existing customers across different locations for the right context.
Understand Your Guests’ Purchase Behavior
Gleantap lets you group guests by shared attributes, behavior, actions, and events.
Attribute-Based Filters
Group guests by birthday, location, membership type, or membership expiration date.
Event-Based Targeting
Segment by visit frequency, purchase patterns, and specific service usage that generic CRMs can't track.
Segment Reports
View age, gender, visit patterns, purchase behavior, and source attribution for each segment.
Targeted Campaigns to Convert More Guests
Gleantap lets you create marketing campaigns, offers, and discount codes, and send them to the right person at the right time.
Customer Journeys
Build automated message sequences with conditional logic that trigger based on guest behavior
Recipe Library
Use pre-built templates and customize them for party bookings, event reminders, or win-back campaigns.
Behavioral Triggers
Send messages automatically when guests haven't visited in 30 days, their membership is expiring soon, or they hit visit milestones.
Every Guest Interaction From a Unified Inbox
Gleantap captures every guest interaction across multiple channels into one inbox. This helps your front desk deliver more consistent service, offers, and discounts.
Unified Inbox
See guest texts, emails, Facebook messages, Instagram DMs, WhatsApp, web chat, and phone logs from one place.
Email and SMS Automation
Set up ongoing email and text campaigns that automatically send to new guests who match your criteria.
AI Handoffs
Let AI handle routine questions 24/7, then automatically pass complex requests to your team.
Get Corporate Control With Local Flexibility
Gleantap gives corporate teams visibility and admin control while letting franchisees run location-specific campaigns. This helps you maintain brand consistency across all locations.
Workroom Architecture
Set up separate workrooms for each location with custom access controls.
Brand-Level Campaigns
Launch corporate campaigns across all locations while allowing franchisees to customize offers for their local market.
Scale Without Rebuilding
Add new locations, restructure territories, or adjust access controls without starting from scratch.
Let Guests Book Events With a Few Clicks
Gleantap's booking system lets guests schedule birthday parties, group events, and private sessions directly from your website.
Customer-Facing Calendar
Let guests pick available dates and times for parties, group bookings, and private events without calling your front desk.
AI-Powered Booking
AI agents book appointments through web chat, SMS, or phone, and sync to your team's calendar with email confirmations.
Automated Follow-Ups
Trigger reminder sequences before the event and feedback requests after, so no booking falls through the cracks.
Reward Customers to Encourage Repeat Visits
Gleantap’s loyalty and gamification system helps you reward guests based on repeat visits, party bookings, and spending. This helps you improve retention and keep them engaged.
Point-Based Rewards
Set up custom point-earning rules for visits, purchases, and party bookings, then let guests redeem points for free games, food, or discounts.
Badges and Challenges
Create achievement badges and challenges that guests unlock as they visit more often or try new attractions.
Leaderboards
Let guests compete on public leaderboards or create private leagues with friends to drive friendly competition.
Collect More Reviews, Respond Faster, and Protect Your Reputation
Gleantap helps you collect more reviews after every visit, respond to feedback faster, and monitor ratings across all your locations. This helps you maintain a long-term positive reputation.
Review Dashboard
Monitor ratings, spot common themes, and track review performance from one centralized view.
Guest Surveys
Request reviews from guests after every visit or party booking, with custom links for Google and Facebook.
Feedback-Based Segments
Use survey responses to group guests into segments and trigger automated follow-up campaigns.
See Which Attractions Boost Conversions and Drive Repeat Visits
Gleantap’s dashboards and reports show which campaigns drive bookings, which guests are most valuable, and where your team spends their time.
Marketing Dashboard
Track campaign performance, best engagement times, and which customer segments respond to your offers.
Sales Dashboard
Monitor party inquiry conversion rates, team response times, and sources.
AI-Powered Reports
Identify your ideal customer profile by analyzing age, visit frequency, purchase patterns, and preferred memberships, and popular products across your guest base.
Frequently Asked Questions
Read the Latest From Our Blog
All-in-One System to Manage Your Sales and Marketing
Gleantap offers a single platform to manage all your operations without switching tools.
Omnichannel Inbox with AI Agents
Omnichannel Inbox lets you manage patient conversations from SMS, email, Facebook, Instagram, WhatsApp, and web chat in a single inbox. AI Agents handle routine questions and appointment bookings.
Learn MoreMarketing Automation
Marketing Automation helps you create campaigns for new inquiries, recall reminders, and reactivation messages to lapsed patients.
Learn MoreSales CRM
Sales CRM provides unified customer profiles, pipeline visibility, and task assignment to increase conversion.
Learn MoreLoyalty & Gamification
Loyalty and Gamification let you create a reward system with points, badges, challenges, and tiered levels.
Learn MoreMost customers are leaving positive reviews across channels. Your brand reputation is strong and well-maintained.
Reputation Management
Reputation and Review Management centralizes reviews from Facebook and Google in one dashboard.
Learn MoreTurn First-Time Guests Into Regular Customers With Our FEC Software
Gleantap helps you unify customer data, create marketing campaigns, and automate follow-ups, so you can attract more guests and improve your repeat business.
Turn First-Time Guests Into Regular Customers With Our FEC Software
Gleantap helps you unify customer data, create marketing campaigns, and automate follow-ups, so you can attract more guests and improve your repeat business.