Re-Engage Customers With Personalized Win-Back Campaigns
Gleantap helps you send targeted offers, campaigns, and messages based on customer behavior. Bring back churned customers, identify churn risks, and build relationships that last longer.
Leading Brands Win Back Customers with Gleantap
Identify Your Lapsed Customers to Target the Right Campaigns
Gleantap lets you create segments based on shared attributes, behavior, and actions, so your win-back campaigns reach the right people.
Event-Based Segmentation
Group customers by visit frequency, purchase patterns, and service usage.
Dynamic Segments
Segments update automatically as customer behavior changes to trigger the right win-back campaigns.
Segment Analysis
View age, gender, visit frequency, and purchase behavior for any segment to compare loyal customers against lapsed ones.
Personalize Every Stage of the Win-Back Journey
Gleantap lets you map your win-back journey across all touchpoints, so every customer receives the right message based on how they respond at each step.
Visual Flow Builder
Use pre-built journey templates or build your own with conditional logic that adapts to real-time customer behavior.
Behavior-Based Triggers
Set campaign triggers based on visits, purchases, and engagement levels.
Cross-Location Tracking
Recognize the same customer across all locations for a targeted win-back strategy.
Automate Win-Back Campaigns to Increase Engagement
Gleantap automates your win-back emails and texts so the right offer reaches lapsed customers at the right time.
Drag-and-Drop Editor
Create professional win-back emails and SMS campaigns using pre-built templates in minutes.
Behavior-Based Campaigns
Automatically send win-back messages triggered by inactivity, last visit date, or purchase history.
A/B Testing
Test different offers, subject lines, and send times to see what brings back lost customers.
Personalize With 1:1 Interactions to Understand Your Customer
Gleantap centralizes all customer conversations across all channels into a single inbox. See the full history of each customer so your team can deliver personalized win-back offers.
Unified Inbox
See SMS, email, Facebook, Instagram, WhatsApp, and phone conversations from one inbox.
Automated Follow-Ups
Send timely win-back responses triggered by inactivity or time delays without manual effort.
AI Handoffs
Let AI handle initial win-back conversations and transfer to your team when needed.
Build Loyalty-Driven Incentives to Attract Customers
Gleantap allows you to create loyalty programs with points, rewards, and exclusive offers to give lapsed customers a compelling reason to return and re-engage with your brand.
Loyalty Configurations
Set up custom points, levels, badges, challenges, and rewards based on your business goals.
Milestone-Based Rewards
Let customers earn badges and rewards by completing milestones, attending events, or staying active.
Reward Catalog
Allow customers to browse and redeem points for products, services, discounts, or exclusive perks.
See Why Customers Churn and Improve What’s Not Working
Track reactivation rates, recovered revenue, and campaign performance across every location. See which offers win customers and which channels drove the most re-engagement so you can double down on what works.
Campaign Performance Metrics
Track open rates, click rates, and conversions for every win-back campaign across email and SMS.
Churn and Retention Metrics
Track churn rates and retention cohorts to measure how many lapsed customers are coming back over time.
Source Attribution
Track which channels and campaigns brought lost customers back directly from each customer profile.
Frequently Asked Questions
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Build Targeted Win-Back Campaigns and Grow Customer Loyalty
Gleantap helps you identify and target churned customers with personalized win-back campaigns. Reduce churn, increase re-engagement, and turn lost customers into loyal members.
Build Targeted Win-Back Campaigns and Grow Customer Loyalty
Gleantap helps you identify and target churned customers with personalized win-back campaigns. Reduce churn, increase re-engagement, and turn lost customers into loyal members.