Glossary
Unified Inbox
A unified inbox is a single interface that consolidates all customer conversations from every communication channel — SMS, email, social media, web chat, and phone — so your team can respond to everything from one place.
The Problem It Solves
Without a unified inbox, your team juggles multiple platforms — one for email, one for SMS, one for Facebook messages, one for Instagram DMs. Messages get missed, response times suffer, and no one has the full picture of a customer's conversation history.
Key Features
- All channels in one view (SMS, email, Facebook, Instagram, WhatsApp, web chat)
- Full conversation history attached to customer profiles
- Team assignment and internal notes
- AI-powered suggested responses
- Automatic routing and prioritization
See these concepts in action
Gleantap combines AI agents, automation, CRM & analytics into one platform.
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