Gleantap, Inc. Privacy Policy

1. Information We Collect

We collect the following categories of information, which may be considered personal information when maintained in identifiable form:

• First name and surname, username and password, email address, contact information, country of residence, job title, and other information you provide us when you create an account on the Sites or Gleantap Services, sign-up to receive communications or materials from us, or otherwise submit a form to us;
• Transaction and payment information you provide when purchasing a product or service from us, whether on our Sites or elsewhere;
• Content and information that you submit when using the Sites or the Gleantap Services, including blogs, forums, comments, surveys, and support tickets;
• Usage, viewing, logs, metrics and other device and technical data collected when you visit our Sites, use the Gleantap Service as an end user, or open or reply to emails we send;
• Information about you and your company collected from third-party or public sources or from companies that partner with us to provide products and services; and
• Location information when you visit our Sites or use our Gleantap Service, including location data associated with your IP address.

We may also collect non-personally identifiable information and use both personal and non-personally identifiable information to create aggregate information.

2. How We Collect Information From You

We collect information from you when you submit it to us, for example, when you request products, services, or information from us, register for an account, register to participate in events, or respond to surveys.

We may also:

• Automatically collect usage, analytics, viewing, logs, metrics and other device and technical data through cookies, beacons, tags, LSOs and scripts;
• Obtain information about you from resellers or other third-party partners if you purchase access through them;
• Acquire information from public or third-party sources to update or enhance information we already hold; and
• Automatically acquire information when you interact with our emails, including engagement tracking.

3. How We Use Information

We may use collected information to:

• Process orders, requests, and support questions;
• Provide products and services and personalize your experience;
• Communicate with you about accounts, transactions, features, and policy updates;
• Operate, maintain, analyze, develop, update and improve our products and sites;
• Detect, investigate and prevent policy violations and unlawful activity;
• Send product, promotional, and marketing communications (subject to your choices); and
• Act pursuant to your consent for specific purposes not otherwise listed.

We also use aggregated information for lawful business purposes such as reporting and educational content.

4. Sharing Information with Others

We do not share your personal information outside Gleantap except in limited circumstances, including:

• When you direct us to share it (for example, with third-party integrations or public posts you choose to publish);
• When we work with partners to provide joint products, services, or events;
• When service providers process information on our behalf under contract;
• To enforce terms, protect rights, prevent fraud, and comply with legal obligations; and
• In connection with mergers, acquisitions, asset sales, reorganization, bankruptcy, or similar corporate transactions.

We may also share aggregated information for business reporting and analytics.

5. Your Controls and Choices

We provide controls and choices regarding your personal information, including:

• Correcting and updating account information by logging into your account;
• Changing your marketing communication preferences via unsubscribe links; and
• Managing cookies and similar technologies through available browser and platform controls.

If you need help exercising these choices, contact us and we will respond within 30 days where applicable.

6. Children’s Privacy

Gleantap does not knowingly collect or solicit personal information from anyone under 13 years of age. If we learn that we have collected personal information from a child under 13, we will delete it as quickly as possible.

7. Storage and Processing

Your information may be stored and processed in the United States and other countries where Gleantap, its affiliates, and service providers maintain systems and facilities. By using our Sites and Services, you acknowledge cross-border transfer and processing of your information, subject to applicable legal safeguards.

8. Data Security and Integrity

We implement technical and organizational safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

If we learn of a security breach, we may notify you electronically and/or post a notice on our Sites and Services, consistent with legal requirements.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention duration depends on the type of data, the purpose for use, and applicable legal requirements.

10. Third-Party Sites, Services and Applications

• In General: Third-party sites and services linked from our Sites are governed by their own policies.
• Partner Pages: Some pages may appear under our brand but may collect information under partner policies.
• Social/Comment Features: Third-party widgets may collect IP address, usage, and cookie data.
• Organization Accounts: If you use Gleantap through your organization, account administrators may control your account and data.
• Customer Websites/Apps: If data is collected through a customer’s implementation of Gleantap Services, that customer’s policies apply.
• Google Integration: Apps that access Google APIs follow the Google API Services User Data Policy, including Limited Use requirements.

11. Regional Notices

Privacy Shield: Gleantap, Inc. participates in and has certified compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, as applicable. Learn more at the Privacy Shield List.

If you have unresolved privacy concerns, you may contact our U.S.-based third-party dispute resolution provider at https://feedback-form.truste.com/watchdog/request.

EEA Data Subjects & Transfers Outside the EEA: We process personal data under lawful bases such as contract performance, legitimate interests, legal obligations, and consent. We apply appropriate safeguards (including Standard Contractual Clauses where required) for international transfers.

California Notices: California residents may submit requests regarding personal information under applicable law, including access and deletion requests, and may designate an authorized agent where permitted by law.

12. Do Not Track and Cross-Site Tracking

Do Not Track is a browser-level preference. At this time, we do not respond to Do Not Track browser settings or signals. Some third-party tools on our Sites may collect information about activity across websites.

13. Changes to Our Privacy Policy; Notices

We may update this policy from time to time to reflect changes in products, practices, laws, or business operations. For material changes, we will provide notice by email, posting on our Sites/Services, or other lawful communication channels.