Personalize Retention Strategies to Keep More Customers
Gleantap helps you spot churn signals early, identify and target at-risk customers with behavior-based campaigns, and retain more customers with personalized interactions across every channel.
Gleantap Delivers Real Business Outcomes
38%
Avg Reduction in Churn
70%
Recovery of High Risk Customers
51%
Higher Long Term Retention
Leading Brands Reduce Churn with Gleantap
Target the Right Customers With the Right Campaigns
Spot churn signals by grouping customers based on real behavior, so every retention campaign reaches the right person at the right moment.
Custom Segmentation
Filter your customers by accounts, purchases, contracts, memberships, and visit history.
Event-Based Segmentation
Segment customers by visits, purchases, and usage patterns within specific timeframes.
Segment Analysis
Analyze demographic profiles, lifespan data, visit patterns, and source attribution for any customer segment.
Track Every Customer Touchpoint to Personalize Experience
Gleantap helps you build personalized retention journeys, so you can proactively re-engage at-risk customers to keep them longer.
Automated Retention Flows
Build multi-step journeys that trigger automatically when a customer shows signs of disengagement, like missed visits or lapsed purchases.
Recipe Library
Use pre-built templates for retention and reactivation campaigns or build your own from scratch.
Conditional Journey Logic
Set rules that move customers through different paths based on how they respond.
Respond to Every Cancellation and Recover More Customers
Gleantap's AI retention agents work across every channel. Handle cancellation requests, apply save tactics, and escalate to your team only when needed, so no customer slips away.
Omnichannel AI Agents
Deploy retention agents across chat, SMS, email, WhatsApp, Facebook Messenger, Instagram, and voice chat.
Custom Retention Playbooks
Train the AI on your specific save offers, objection responses, and retention tactics.
Smart Escalation
Let AI handle basic conversations and handover complex inquiries to your team with full context.
Target At-Risk Customers With Messages to Bring Them Back
Gleantap lets you send automated SMS and email campaigns based on real customer behavior, so every message lands at the right time with the right offer.
Behavior-Triggered Campaigns
Set rules that automatically send retention messages based on customer behavior, visit frequency, and engagement signals.
Campaign Builder
Build and launch email and SMS campaigns with a visual editor and pre-built templates.
A/B Testing
Test subject lines, content, and send times with a few clicks to see what retains your customers.
See Which Customers Are Most Likely to Churn and Why
Gleantap shows you which campaigns bring customers back, where they drop off in the journey, and what your highest-retention members have in common.
Churn Rate Scorecard
Track churn rate and growth rate as live metrics across every location.
Campaign Analysis Report
See which retention campaigns drive the highest open and click rates.
Retention Flow Analytics
See a step-by-step breakdown of how members move through every retention journey.
Frequently Asked Questions
1) Identify at-risk members before they decide to cancel,
2) Trigger automated re-engagement campaigns based on visit drop-offs,
3) Respond to cancellation requests instantly across every channel,
4) Collect cancellation feedback to fix root causes over time,
5) Personalize outreach based on purchase and visit behavior.
Gleantap helps you run these strategies proactively, so you retain more customers, reduce cancellations, and increase customer lifetime value.
1) Visit frequency dropping below normal patterns,
2) No purchase activity after a trial or first buy,
3) Membership expiring with no renewal action,
4) Cancellation requests coming through any channel,
5) Zero engagement with campaigns over 30 days,
6) Members not returning after a second visit.
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Activate Retention Campaigns to Reduce Churn
Gleantap helps you identify friction points across journeys, trigger retention campaigns, and personalize every customer interaction, so you keep more customers and grow lifetime value.
Activate Retention Campaigns to Reduce Churn
Gleantap helps you identify friction points across journeys, trigger retention campaigns, and personalize every customer interaction, so you keep more customers and grow lifetime value.